Tuesday, April 11, 2017

US: United Airlines training video surfaces.

(US) When United Airlines found they had overbooked on a flight from Chicago to Louisville on Sunday. They asked the passengers if anybody would like to catch the next flight, after nobody agreed to voluntarily give up their seats, airline representatives chose four passengers to leave the plane at random based on ticket class, frequent flier status and check-in time. And the following video clip is what transpired.

Oscar Munoz the CEO of United Airlines has said that employees "followed established procedures" in the above incident which saw a passenger dragged off an overbooked US domestic flight. In a letter to employees, Oscar Munoz said he was "upset to see and hear about what happened". But he said that the passenger had been "disruptive and belligerent".

Maybe its time United Airlines changed their crew training film :